Returns & Exchanges
At Skinmart, we want you to be completely satisfied with your skincare journey. If a product isn't right for your skin, we offer a hassle-free 30-day return policy for unopened items and store credit for products that caused an adverse reaction.
Initiate Your Request
Log into your Skinmart account and navigate to your order history to select the items you wish to return and receive a return authorization number.
Prepare Your Package
Securely pack the products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided via email and drop off your package at any authorized courier location.
Receive Your Refund
Once our dermatological team inspects the returned items, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing