Frequently Asked Questions
Everything you need to know about your Skinmart journey.
Are your products 100% authentic?
Yes, every product sold on Skinmart is sourced directly from the authorized distributors or the brands themselves. We guarantee 100% authenticity on our entire catalog.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy for skincare items?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you offer consultations for skin types?
We provide a detailed 'Skin Quiz' on our homepage to help you find products suited for your specific concerns, or you can contact our resident estheticians via live chat.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Afterpay and Klarna.